Now yet again my main point is for you to respect other people ideas and keep an open mind and not act like there is nothing to be said or done when people are expressing a different point of view.
-About more punishment being handed down again look up previous answers.
-About why these polls and your policy for over 10 years could be wrong look previous answers too and specifically the allegory of the cave.
More on that last point if all polls and discussions went like this I can easily see why no changes were ever made in the past 10 years no offense here but the way you react to change proposals are pretty much self explanatory...
You believe the game is too hard to learn ok that is your point of view.
Now consider people may think differently for example:
That if that was the case maybe people would not say they would love to play if people weren't so toxic.
Or that maybe if the game was that hard that would mean we all are just geniuses to play this utterly complicated game at this unreachable level?
Look at them geniuses talking for a minute and try not to laugh at yourself for thinking that could be the case.
Now bare with me as I am going to go over what I believe:
I believe this game is the simplest strategy game ever made, both to take in hands and to enjoy at any skill levels.
That I believe is because it is the essence of a real time strategy game with no extra features and complicated mechanics just the basics plain and simple.
It is to me the definition of easy to get into and hard to master. Much easier to get into than say Starcraft 2 there is so little to learn to get started.
You say the game looks too old I say people freaking play modern games that look older and uglier than that.
And also that a lot of old games that were never updated still are being played and enjoyed by people that are not even good at them.
But all this is what I believe I could be completely wrong and because of that I accept your opinion maybe the game being old has something to do with it.
Now I am not telling you what to think and what to say I am showing you that we can have different point of views on things and respect each others opinions.
Say you are right and the game is too old then if there is nothing special about it:
-Why do we keep playing it then?
-Whether we ask people to behave or not then the player base is going to leave anyway as the game and its players are getting older?
If there is on the other hand something good and special about it:
-Then why other people wont see it and stay?
-Why people that do see it eventually leave? Do they all just get tired of the game?
-Do you think people leave because they feel they are too bad? I agree! What then makes them feel that it matters and they have to be good to enjoy the game? What are the signs we as a community give them that makes them feel they cannot casually enjoy/play the game? What can we do to try and change that so that people stick around until they are good?
If the game being old and too hard to learn is the only reason for you that people leave then there is nothing to be done the player base is going to drop in any case right?
Now if we consider for one little moment that some of us might be right saying players being toxic is one of the reasons people leave or stop playing.
Then something can be done and what do we risk really in the end to act? Like for real lets have a look at what we loose if it comes to banning someone that we would not have banned otherwise (and I mean after all warnings and all that shit):
-We should be morning some very toxic guy that is not even willing to behave a bit better to help the game not die out? Because he does not like another member?
-Was that guy that cannot just ignore/respect fellow players even worth it he was worth what exactly you enjoy being harassed and reading disgusting chat in game that much?
-If the game is dying anyway well if he is in that position it was him or the other guy maybe even silent others that just didn't take the time to say something in the forum and rather left because yeah the game is not that fresh anymore?
-How many people are we willing to give up just so that one guy can feel at home being toxic and insulting/harassing everyone else?
And this is not even considering that they could and mostly would start to behave because of the new rules.
So yeah if I am right we have little to loose and potentially a lot to win.
If I am wrong we risk loosing some very very positive beings and hours of pure fun reading general chat... Oh and yeah the game would utterly die but that as you said we can't do anything about. If there was a solution we would have found it and done it 10 years ago right, obviously these things are so easy to discuss I cannot see how we would have missed it... (: